3PL Live Chat / Instant Messaging
Because fast, clear communication with your 3PL shouldn’t feel like pulling teeth.
At CBF Fulfilment, we’ve always believed that great service starts with great listening.
After hearing your feedback loud and clear, we’re thrilled to announce a major upgrade to how we connect with you: our new Instant Messaging / Live Chat Service is now live!
Following extensive testing, demos, and real-world trials, we’ve chosen Google Chat as our go-to platform to complement our existing Zoho Support Desk. Why? Because it’s fast, intuitive, and built for real-time collaboration—just like us.
Why Google Chat?
Google Chat isn’t just another messaging app. It’s a powerful tool that transforms how teams communicate with their 3PL partners. Here’s what makes it a game-changer:
- Instant Access to Our Team
No more waiting for email replies or playing phone tag. Get answers in real time from the people who know your account best. - Seamless Integration with Zoho Support Desk
Every chat is backed by our ticketing system, so nothing gets lost and everything gets tracked.
- Group Conversations & Threaded Replies
Collaborate with multiple stakeholders in your organisation without losing context. - Secure & Reliable
Built on Google’s trusted infrastructure, your messages are safe, encrypted, and always accessible. - Mobile-Friendly
Whether you’re in the office, on the warehouse floor, or working remotely, you’re always connected.
Struggling to Communicate with Your Current 3PL?
If your logistics partner feels more like a black hole than a business ally, it’s time to talk to us. We’re not just a fulfilment provider—we’re a responsive, proactive extension of your team.
Our success only comes from yours.
Online Retailers, Wholesalers, Importers and Manufacturers we work with them all.
- No setup fees
- Secure Storage
- Free API Integrations
- Same day dispatch guarantee *Some seasonal T&Cs may apply
- Royal Mail & all major courier networks managed
- Over 30 years storage and distribution experience
- Organically Certified Warehouse and processes
- Free Online Stock Control Software
- Dedicated Support Team Management
Keeping it simple and efficient.
We guarantee a same day dispatch of your goods.
WE STORE
Securely and efficiently in our heated Warehouse
Our warehouse is our own, We have a large space able to securely store pallets, boxes and goods on pick/pack bays ready for your customers to order. Come and see us.
WE PACK
Contract Packing or Order Fulfilment. We are ready!
Daily order processing or contract packing projects, we work with them all. Receiving orders from all sales channels we can pick/pack and dispatch the same day of order regardless of volumes.
WE DISPATCH
Any size of consignment, anywhere in the world.
Our teams work with all packing suppliers as well as the National Couriers, Royal Mail and Pallet Networks all day every day. Talk to them about how to ship your orders securely and efficiently.
Need help getting your packaging right?
We store hundreds of different types of packaging from padded envelopes and postal boxes to mailer bags and larger boxes. We can help you choose the right eco-friendly and sustainable filler options from starch loose fill, airsacs through to branded brown paper fill.
Our suppliers can brand tape for you and produce branded boxes if you need them. Let's work together to get your customers their shipments delivered safely and in style.
We are all about the best reviews
for you and our processes.
Your brand and online presence will not grow if your fulfilment partner lets you down with poorly packed and mispicked items. We are all hunting for the 5-star review and together we actively work on providing the processes and tracking to keep you and your customers informed.
Your 3PL Ecommerce Fulfilment, Distribution Centre and Contract Packing partner. Planned, Integrated, Packed and Delivered.
T: 01242 802140
CBF Fulfilment
1-11 Alvin Street
Gloucester
GL1 3EJ
UNITED KINGDOM