3PL Returns Management
Picking, packing and dispatching orders is only half our day. With a dedicated team looking after returns from all our clients we process all goods that cannot find their way to your consumer or are maybe damaged and need assessing for destroying, placing into quarantine or back on the picking shelves.
With buyers returning 30/40% of all orders online, we are fully capable of taking in and assessing every pallet or parcel even in your peak season ready for booking back into our warehouse or packaging ready for coding and rating into grades for reselling elsewhere.
On a daily basis we:
- Evaluate packaging condition
- Evaluate item condition
- Create SKUs for graded/damaged stock to be picked
- Shelf stock ready for processing from any sales channel
What do you do with your returns?
With so many stock consolidators out there. How do you know you are getting the best prices for your graded returned stock? It has become a secondary industry. You don’t want to be sat on stock that dates or that simply costs you to store. Need some help with who to contact to sell your stock? We have a little black book of contacts that may be able to help you sell your returned stock. Talk to your account manager about your requirements.
How do we charge for Returns processing?
Most returns processes are more labour intensive than an outgoing pick/pack. More time in assessing your stock to grade it correctly for resale, quarantine or destruction. Start by giving us some numbers of returned orders over a period, a typical return scenario or two and we can work out the labour required to process your products.
You may have a high destruction rate of products. We can accommodate with a waste fee per item and working with our contractor, we can work with you to achieve all your environmental considerations/accreditations.
How quickly do we process your returned goods?
Most of our returns are processed within 1-3 working days depending on the complexity. We are modular in our processing capability, so we are easily able to scale up for all seasonal changes.
In order to reduce the costs of your return you must be very clear with your customers about how you expect them to pack the goods on their return journey, you need documented evidence of why they are being returned via text and photos ideally.
This is all after the sale, don’t forget that the purchaser is buying from your description, sizing and photos. You will get more returns if your products are not clearly described, you choose the right packaging and courier to transport the products safely and on time.
How does your customer's ship returning items to us?
You may offer free returns but this is only to keep the purchaser happy. Your margins will be quickly eroded if you are, but if you can afford to, why not? It’s a great selling point.
Why not charge the client a set rate for the shipping at the point of return so it’s hassle-free but at the point of returning transaction fees, you could deduct some of the fees. Splitting the bill and openly so that the client does not feel misled will be not such a hard thing to swallow.
Simplicity in Process.
All in the Preparation.
One of the great benefits of pre-prepping your products with SKU specific barcode labels and in postage ready packaging means very quick turn around from orders appearing on our system to being turned around and sent out the door to your customers.
As part of our contract packing and kit build department, this is something we have helped facilitate for a number of our clients.
Free API Integrations for all your Shopping and Courier Channels
Testimonial: alya skin. - Cosmetics & Beauty
"We assigned CBF Fulfilment as our third party logistics company for UK orders 2 years ago.
They have been nothing short of amazing to work with, they are extremely quick to despatch orders and have a team that are always so willing to help when needed.
As an ecommerce business owner that has worked with multiple 3PL companies and can safely say that CBF Fulfilment has been the best we have ever worked with in all the years."
Testimonial: Climbingvan - Books and Publication
"We run Climbingvan, a resource for helping people with self-build van conversions. Last year we wrote our book, The Van Conversion Bible, which explains exactly how to convert a campervan.
As we live full-time in our own van and work remotely from the road, it's not possible for us to manage our own fulfilment. CBF help us to get our book into the hands of our customers all across the country, as well as fulfilling our wholesale orders to larger suppliers. We appreciate their flexibility and the bespoke service they are able to offer us. The world of ecommerce was new to us, and the team at CBF have been really helpful in making everything possible for us, and are always friendly and quick to respond."
Charlie & Dale
Testimonial: Lola + Blake - Clothing & Accessories
"I’ve been really pleased with the service I have received from CBF. Each business is unique, and mine certainly has a lot of personalisation options and additions that customers request. CBF worked to implement these and find solutions to ensure that my brand remained as personal as when I individually wrapped and sent each order myself from my dining room table! Recent reviews from customers have remained positive with special mentions to the quality of the luxury gift wrap and the nice touch of personal notes."
Lola + Blake
Testimonial: Bodyhero - Health and Fitness
"CBF have been great in facilitating all aspects of our direct to consumer and business to business order fulfilment as our chosen 3PL company.
The team are always really helpful and resolve any questions or issues in a timely fashion."
Testimonial: Hyde & Hare - Luxury Cowhide Accessories
"CBF has been brilliant from start to finish in managing our fulfilment and distribution. What stands out is their ability to take initiative when processing orders and their support has been fundamental to our growth."
Hyde & Hare
Testimonial: Dodo Pad - Books & Publication
"Moving to CBF has enabled us to improve our service to our own eCommerce customers – next day delivery and orders always despatched on time with full tracking – as well as navigate increasingly complex international shipping.
We are a small business with a peak at Christmas. CBF has given us the flexibility we needed, which was not possible when we were managing fulfilment in house."
Testimonial: Lateral Line / Artemi Rum - Spirits Alcohol
"CBF has enabled us to establish our E-commerce platform initially through sales through Amazon. The service was very easy to set up, streamlined and efficient. Whenever any queries arise, they are very quickly dealt with by the CBF staff. We are very pleased to be working with CBF."
Testimonial: iNKSHIP. - Posters & Prints
"CBF have handled my orders for almost five years now, which single-handedly allowed me to grow from a bedroom business to a scale I could never have handled myself. I’m really grateful to the hard-working warehouse team who always fulfil my orders to a very high standard, and never seem to miss a beat."
Your 3PL Ecommerce Fulfilment and Contract Packing partner. Planned, Integrated, Packed and Delivered.
T: 01242 802140
1-11 Alvin Street