Mail Order Fulfilment

Running a mail order or e-commerce business requires a lot of organisation for your departments. How many of you have your own warehouse, packing staff, procurement staff for buying packaging, forklifts, courier contracts and account managers to help manage your order queries?

Our secure warehouse stores materials from all sectors including cosmetics and shoes to supplements, garden and homewares’. We employ skilled workers that only work for us all with one goal to process your orders accurately and efficiently.

      • Secure Warehousing for pallets and pick/packing bays
      • FREE mail-order, stock control software
      • Flexible hand packing / finishing team
      • All major eCommerce platforms directly integrated
      • Accurate barcode verifed processing
      • Integrated courier networks for all consignment tracking
      • Fully automated customer communication tracking

Using our software tools your mail ordering processes can be connected directly to our warehouse stock controls. We are able to get notifications directly to our packing team the moment your website or any 3rd party sends an order through. This ensures your orders are packed the same day for dispatch as quickly as possible.

We work with all the major online, high street retailers and TV shopping channels to ensure your stock counts are accurate and each order is processed correctly. Unlike our competition, our customer service and communication skills are paramount to keep you informed of all your stock movements. We give you complete access to our order workflow so you can see every order, its status and the consignment numbers associated with the relevant postage service.

Understanding that your mail order fulfilment partner can be the first access to your stock from the manufacturer we have a team of people dedicated to quality control checking, reboxing and relabeling to make sure your branding is correct and the goods are ready for selling.  We can work on a per item basis or by the hour.  We are able to scale quickly with our staff to increase workflow and there are 24 hours in a day so if you need back orders satisfied, they will be.

How do we store your goods?
With pallet racking and pick/pack bays to store your goods ready for the quickest way to get your items ready for sending out to your wholesalers or mail order customers.  We have holding areas for your stock to Quality Control your mail order items before they get packed and ready for your customer’s orders. We also have a hand finishing team to repack your pallets to suit all readers offers or wholesale distribution.

How do orders come to us once someone orders from your website or third party channel?
Behind the scenes, we have some superior geeks that can link your website and all your sales channels to our one central online warehouse management tool.  We use API’s (links) between the software pieces to look at one central stock list and to send us the right order information including name, delivery address, ordered items and any special instructions for packing or delivery.  As with all things, this is a two-way street.  We then process the mail order items and input the dispatch details and the consignment numbers this is then communicated to your website or third party website so that they trigger the automated dispatch notifications to your customers to complete your excellent customer service.

What couriers do we work with?
Well, you’re in luck. We have accounts with most of the major national couriers, pallet networks as well as the Royal Mail and 400 independent couriers that can deliver same day anywhere in the UK.  All courier processes in the UK work on economies of scale and you will get cheaper shipping rates the more volume you put through one resource.  But work with us and we can all benefit to combine buying power for your mail order items to go out and ultimately make you more profitable.

What are our minimum mail order volumes we will process?
Unlike our competition, we love a startup, a business with ambition and an entrepreneur with vision.  Don’t forget we are nothing without your success.  So let’s work together to grow your order volumes and increase profitability for both sides.

We can store one box, one pallet and even a batch of test stock for you to start a marketing push to launch with.

Dedicated Account Management. What does that really mean?
In our world fulfilment account managers are in place to help you with order queries and keep processes moving forwards.  But what our competition seems to miss is the need for your account manager to understand your business model, your stock and your marketing so that we can better prepare for the peaks and troughs of your order volumes.

How do you organise stock into our warehouse to get us processing your mail order items?
With a freight forwarding team in place to help you move goods from one location to another either manufacturer or existing warehousing.  We are able to pick stock up on pallets or in boxes using couriers or dedicated vehicles and bring it directly to us.  You can even use our software to book stock into our warehouse for future deliveries.

Once we know what we have coming in broken down into items or SKUs.  We are able to setup your online portal and link your sales channels together to make one big happy place for your orders to flow into and be processed from.

How do you know we are doing our job correctly?
This is one of our best traits. Your account manager is accessible to you at times for updates on processes and you have access to see our workflow through your login on our tools.  This gives you access to job statuses and full reporting on our performance.

How do we compare with our mail order processing costs?

We are in the best position when it comes to warehousing.  We own our warehouse. All our staff are our own and we are in control of all our own overheads.

With that in mind, we are able to win work on price, service and future planning.  Talk to us about how we can best manage your mail order processes, we know how to process orders but no two clients are the same.

Want to know more about our mail order fulfilment services?  Why not give us a call today or fill in one of our enquiry forms and we will come back to you.