Returns Processing Services and Management

Returns Processing and Management ¦ Retail & Ecommerce

We've got the team and we have the space... With a dedicated contract packing/returns team to accept, assess, manage, rebox, rebadge, fold and repackage your returned items.  We can take goods in from all couriers and Royal Mail ready for reselling or quarantining.

With efficient processes and online tools to track each return giving you an inventory of goods to resell.  Our team help you with your reverse logistics enabling you and your customer to move forward with their experience of your products and services.

3PL 5-Star Reviews

After those 5 star reviews? So are we.

Great, fast and efficient returns processing ensures your customer's issues are dealt with swiftly. 

We work with our clients to process under agreed timelines to ensure you and your client gets the best experience and assessment.

Once processed, we book in your stock triggering notifications to your marketplaces or websites to help your customer journey. This communication alone will help your reviews.

What do you mean it's the wrong size? The courier did what to the parcel?

Our daily workflow is to assess the condition of your returned goods, ensuring that you have protection against damage, fraud and defective manufacturing.

We save you time and money on sound, efficient returns processing. 

Testimonial: alya skin. - Cosmetics & Beauty

"We assigned CBF Fulfilment as our third party logistics company for UK orders 2 years ago.

They have been nothing short of amazing to work with, they are extremely quick to despatch orders and have a team that are always so willing to help when needed.

As an ecommerce business owner that has worked with multiple 3PL companies and can safely say that CBF Fulfilment has been the best we have ever worked with in all the years."

 

James Hachem
alya skin.

Testimonial: Climbingvan - Books and Publication

"We run Climbingvan, a resource for helping people with self-build van conversions. Last year we wrote our book, The Van Conversion Bible, which explains exactly how to convert a campervan.
As we live full-time in our own van and work remotely from the road, it's not possible for us to manage our own fulfilment. CBF help us to get our book into the hands of our customers all across the country, as well as fulfilling our wholesale orders to larger suppliers. We appreciate their flexibility and the bespoke service they are able to offer us. The world of ecommerce was new to us, and the team at CBF have been really helpful in making everything possible for us, and are always friendly and quick to respond."

 

Charlie & Dale
Climbingvan

Testimonial: Lola + Blake - Clothing & Accessories

"I’ve been really pleased with the service I have received from CBF. Each business is unique, and mine certainly has a lot of personalisation options and additions that customers request. CBF worked to implement these and find solutions to ensure that my brand remained as personal as when I individually wrapped and sent each order myself from my dining room table! Recent reviews from customers have remained positive with special mentions to the quality of the luxury gift wrap and the nice touch of personal notes."

 

Kat Paterson-Browne
Lola + Blake

Testimonial: Bodyhero - Health and Fitness

"CBF have been great in facilitating all aspects of our direct to consumer and business to business order fulfilment as our chosen 3PL company.

The team are always really helpful and resolve any questions or issues in a timely fashion."

 

Andy Birch
Bodyhero

Testimonial: Hyde & Hare - Luxury Cowhide Accessories

"CBF has been brilliant from start to finish in managing our fulfilment and distribution. What stands out is their ability to take initiative when processing orders and their support has been fundamental to our growth."

 

Piers Dickinson
Hyde & Hare

Testimonial: Dodo Pad - Books & Publication

"Moving to CBF has enabled us to improve our service to our own eCommerce customers – next day delivery and orders always despatched on time with full tracking – as well as navigate increasingly complex international shipping.
We are a small business with a peak at Christmas. CBF has given us the flexibility we needed, which was not possible when we were managing fulfilment in house."

 

Mafalda McCarthy
Dodo Pad

Testimonial: Lateral Line / Artemi Rum - Spirits Alcohol

"CBF has enabled us to establish our E-commerce platform initially through sales through Amazon. The service was very easy to set up, streamlined and efficient. Whenever any queries arise, they are very quickly dealt with by the CBF staff. We are very pleased to be working with CBF."

 

Arun Mahtani
Lateral Line

Testimonial: iNKSHIP. - Posters & Prints

"CBF have handled my orders for almost five years now, which single-handedly allowed me to grow from a bedroom business to a scale I could never have handled myself. I’m really grateful to the hard-working warehouse team who always fulfil my orders to a very high standard, and never seem to miss a beat."

 

Sam Hipwell
iNKSHIP.

We have so much to give!

Free Website Integrations

Connecting to all your sales channels. You have one login to see all orders, stock volumes and consignment details.

Guaranteed Service Levels

Your returns can be processed in agreed timelines.  We are modular and our team can flex with your demand.

Huge Storage

Able to store hundreds of pallets, boxes and skus for you.  We are the warehouse you always wanted but without the overhead.

Your Returns Policy is in place for two reasons;

To ensure your customer experience is swift, efficient and painless. Secondly, it is there to protect your business and minimize risk through your working best practice.

We mitigate as much fraud and risk as possible, learning about your products and how you would like to manage certain situations so we can report to you directly giving you the evidence for informed decision making.

Our online tools document each order with the Return Reason, Quantity, Comments and SKU names so you have everything you need. We also log the inventory so that you have an accurate stock volume to be destroyed, sent back to the manufacturer or simply to you for further assessment.

 

It only takes 60 seconds to say hello. Why not call us on 01242 802140 or fill in the form below to find out how we can help you with your organic fulfilment services.

Main Fulfilment Enquiry Form